Axis DNS Will Not Register
I can not register my Axis Dynamic DNS.
In some cases there is a known issue with routers and Axis Dynamic DNS. To resolve this login into your camera with administrator rights and go to the fol...
- Camera Will Not Work Outside LAN
My Axis camera is visable in my Local Area Network (LAN) but not visable on the Internet or WAN.
Verify the following settings are correct*: Default router: Verify the the default router is cor...
- Wireless Camera Fast or Slow Recording
My wireless camera is recording slow and/or fast motion, then disconnecting.
This is generally caused my a lack of wireless connection. Verify that your wireless connection is strong enough, and...
- Camera will not receive NTP from i-flashback
Camera will not receive NTP information from i-flashback
Trouble Shooting Steps*:
Verify IP address for i-flashback server is correct in camera settings.
Verify camera is connecting to ...
- Camera "White Out" Effect
My Axis camera seems to have the effect of a almost or completely white screen in bright sun light.
This is caused by the IR cut filter in cameras. To resolve this issue perform the following ac...
- Cameras display different times
Cameras display different times from one another.
Check the NTP settings of the camera and verify all cameras are set to receive NTP from the same server, most commonly this will be your i-flash...
- Daylight Savings Time Axis Issue
...fect. For easier administration of multiple cameras, these parameters can be set by using the AXIS Camera Management tool and the template functionality provided there. This FAQ applies to the AXIS ...
- Define Region of Non-Concern
How to set an Area of Non-Concern
Select the "Motion Detection Sensitivity / Region of Interest " option under the camera's settings. The following screen appears if no previous Region of Intere...
- Camera Time Causing Recording
How to stop camera time from causing recording
Select the "Motion Detection Sensitivity / Region of Interest " option under the camera's settings. The following screen appears if no previous ...
- Recording Schedule Colors
...Station, camera(s) will send alerts to a configured monitor station, and will record alerts. Green: Camera(s) is/are set for recording events/motion. White or Grey: Camera(s) is idle, no actions are s...
- Camera Specific Recording/Alert Times
...How do I set recording and/or alert times specific to each camera?
This is located at View Cameras-> Settings-> Daily Recording Schedule
*Note* Verify the the master recording schedul...
- Bandwidth Usage
How can I know how much bandwidth my cameras are using?
Please go to the following location inside the i-flashback software; Program Settings-> Bandwidth Monitor. From here you can see si...
- Region Of Interest (ROI) Changes Resolution
When I change my ROI for a camera the resolution in the video feed seems to have changed if I go back into the ROI settings area.
This is caused by the restart required for certain camera types....
- Trial Expiration
What happens when the i-flashback trial expires?
When the free trial of i-flashback expires all camera recording is stopped. In addition, all features excluding the license upgrade area are no l...
- Camera Resolution Mismatch
One or more of my cameras have the following error status: Aborted: Camera Resolution Mismatch
This is caused when the resolution of the camera is changed directly from the camera.* To fix this ...
- Camera Aborted Issues
i-flashback status page has one or more of my cameras as status "Camera Aborted". How do I fix this?
This error is caused when you change settings directly at the camera*. To fix this error simp...
- Changing Recording/Playback Resolution Distorts Playback.
When changing resolution settings my playback video from previously recorded archives becomes incorrect in appearance.
This is caused by a issue with Windows Media Player's newest versions playi...
- Windows Server Operating Systems- Stackhash Error
Can not install i-Flashback due to stackhash error during install
This error may be caused due to windows Data Execution Prevention(DEP). To resolve this issue please perform the following steps...
- Locked Up or Slow Viewer Station
Viewer Station is locking up or slow.
Check if Viewer Station CPU usage is near or is 100% if so, check camera frame rates and resolutions, lower as needed.
- Using External Drives
What is needed in order to transfer my data from my main drive to an external drive and record there?
Using My Computer->Manage->Disk Management Create a new partition & assign a new d...