Our Star Service
Takes the Hassle Out
of Video Surveillance
Star Service
ControlByNet’s Star Service is the perfect complement to our Best-in-Class Cloud Surveillance Solution. Not only do we provide customers with the most user-friendly software but also our first-rate customer service package, ControlByNet’s Star Service, which allows you to focus on business while your surveillance system is handled by our trained experts. Our Star Service is 100% included with your surveillance solution.
Star Service Includes
One Company = One Cloud
• Consistent feature set and user experience across the organization
Property Inspection
• View changes or obstructions
• Orientation changes
• Focus issues
Instant Notification and Resolution of Offline Cameras or Connection Interruption
Fast forensic search and evidence gathering
• We work with onsite management and the police
• Our experienced crew, service and software drastically reduce event search time
System Maintenance
• Automatic Feature Updates
• Security Updates / Policy Enforcement
Hassle-Free Professional Installation
Flexibility
• Save budget – use previously purchased cameras
• You purchase and own equipment and we’ll manage/host
• Option to roll all expenses into a fixed monthly
Customer Familiarity
• Property diagram
• Network / Camera settings
• Emergency numbers